Photograph: David Levene for the Guardian
W onga.com’s business design is unremittingly cheerful. Make an application for certainly one of their loans that are online, supplied the job works, you will get a number of delighted communications, dotted with positive exclamation markings, offering a merchant account associated with the progress associated with loan. “Great news! The amount of money will be to you in a jiffy.” And only a little later on: “Great news! We could verify ВЈ100.00 has just kept Wonga and it is winging its method to your money at the speed of light (well, very quickly anyhow).” Repay it, and you should get a text that is grateful tells you: ” Many Thanks! We have simply gathered our Wonga payment with no hitch so we’re all smiles.”
The business’s television and radio advertisements have similarly light-hearted feel.
On tv, a trio of gurning puppet pensioners dance to accommodate music and give an explanation for tourist attractions regarding the Wonga model. The business’s other key advertising message is transparency, however these adverts make no mention of “representative” 4,214% APR applied to loans.
Within the four years because the business established, the company has soared and an overall total of around 3.5m short-term online loans were made; the loan that is average ВЈ260 while the optimum is ВЈ1,000, initially for no more than thirty days. Wonga’s marketing invest has exploded from around ВЈ22,000 last year to ВЈ16m last year, in line with the analysts AC Nielson MMS, in addition to brand name happens to be plastered over London’s buses in addition to tops of Blackpool and Heart of Midlothian soccer teams.
Wonga defines its concept as being a convenient service for the internet-savvy selection of customers, the Facebook generation, folks who are familiar with getting things fast, who feel “disenfranchised” from the conventional bank system. Continue reading